Develop the Skills and Mindset of a Customer-Centric Organization
Temkin Group's CX INSTITUTE offers self-paced eLearning across your company. If you have an account or have been given access to CX Institute through your organization, log in to your learning journey here.Login
Are you looking for interactive training to help make your organization more customer-centric?
CX Institute will help advance your customer experience efforts through a series of online Learning Journeys, which will equip you and your organization with the knowledge, skills, and mindset necessary to better serve customers.
Our Learning Journeys include both online training modules and relevant content that we've tailored to meet specific training needs. They combine leading-edge insights from Temkin Group with self-paced training that has been developed using modern instructional design techniques.
See below for more information on how you can purchase the Learning Journeys for your own individual needs, or can customize the Learning Journeys to train employees across your organization
Need training for 10, 100, or 1,000’s of employees? We can tailor Learning Journeys to meet the needs of almost any group, such as the need to have a common vocabulary for employees who are actively involved in customer experience efforts or the need to have leaders across the organization understand their role in building a customer-centric organization.Learn More
Want to build your personal skills? Whether you’re new to the field, been recently put in charge of a customer experience effort, an experienced CX practitioner, or a leader who recognizes that there’s more to learn, you can purchase and immediately begin sharpening your CX skills.Learn More
Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.