Develop the Skills and Mindset of a Customer-Centric Organization

Temkin Group's CX INSTITUTE offers self-paced eLearning across your company. If you have an account or have been given access to CX Institute through your organization, log in to your learning journey here.


Are you looking for interactive training to make your organization more customer-centric?

CX Institute offers online Learning Journeys that will provide you and your organization with the knowledge, skills, and mindset to succeed.

Our Learning Journeys are a combination of online training modules and relevant content that have been tailored to meet specific training needs. They incorporate leading-edge insights from Temkin Group into self-paced training that has been developed using modern instructional design techniques.

See below how you can purchase Learning Journeys for your own individual needs, or customize “learning journeys” to train employees across your organization

Corporate Training

Need training for 10, 100, or 1,000’s of employees? We can tailor learning journeys to meet the needs of almost any group, whether its providing a common vocabulary for employees who are actively involved in customer experience efforts, or helping leaders across the organization understand their role in building a customer-centric organization

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Individual Training

Want to build your personal skills? Whether you’re new to the field, been recently put in charge of a customer experience effort, an experienced CX practitioner, or a leader who recognizes that there’s more to learn, you can purchase and gain immediate access to your personal learning journey.

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Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.