Develop the Skills and Mindset of a Customer-Centric Organization

Temkin Group's CX INSTITUTE offers self-paced eLearning across your company. If you have an account or have been given access to CX Institute through your organization, log in to your learning journey here.


Are you looking for interactive training to help make your organization more customer-centric?

CX Institute will help advance your customer experience efforts through a series of online training courses, which will equip you and your organization with the knowledge, skills, and mindset necessary to better serve customers. 

Our training packages include both online training modules and relevant content that we've tailored to meet specific training needs. They combine leading-edge insights from Temkin Group with self-paced training that has been developed using modern instructional design techniques.

See below for more information on how you can purchase online training for your own individual needs, or can customize training packages to train employees across your organization

Corporate Training

Need training for 10, 100, or 1,000’s of employees? We can tailor training packages to meet the needs of almost any group, such as the need to have a common vocabulary for employees who are actively involved in customer experience efforts or the need to have leaders across the organization understand their role in building a customer-centric organization.

Learn More

Individual Training

Want to build your personal skills? Whether you’re new to the field, been recently put in charge of a customer experience effort, an experienced CX practitioner, or a leader who recognizes that there’s more to learn, you can purchase and immediately begin sharpening your CX skills.

Learn More

Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.