Individual Training: Your Personal Learning Journeys

Build your personal skills now through CX Institute's individual Learning Journeys, which are a combination of online training and related content that we've tailored to meet specific training needs.

Each online training module contains a mix of educational content, interactive exercises, and a final quiz to test your knowledge. Upon completion of the training, learners will receive a Certificate of Customer Experience Expertise.

You can purchase and gain immediate access to one or both of these Learning Journeys.

Please note: If you are not yet registered, you will be asked to setup an account before purchasing any of the training.

 

Learning Journey: Customer Experience Foundations

Learn the fundamentals of customer experience (CX) with this interactive Learning Journey, which is designed to give you insight into:

  • What is customer experience and why is it important?
  • How does customer experience apply to you in your role?
  • What can you do to enhance CX at your organization?

Key takeaways include the three components that make up every customer interaction and an in-depth dive into the Six Laws of Customer Experience. Download the course description for a detailed overview of the content.

Estimated course time: 60 minutes. You may want to go through it more slowly or more than once.

Click on the button below to purchase this Learning Journey for a single user for 120 days. By clicking "Purchase," you agree to adhere to Temkin Group's licensing agreement

Price: $295.00
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Learning Journey: Creating a Customer-Centric Culture

Learn how culture drives CX and what you can do to make your organization more customer-centric. This interactive Learning Journey is designed to train you on:

  • What is organizational culture?
  • What are the components of a customer-centric culture?
  • What can you do to make your organization more customer-centric?

Key takeaways include the three components that make up every customer interaction, the definition of company culture, and an in-depth dive into the Four CX Core Competencies. Download the course description for a detailed overview of the content.

Estimated course time: 60 minutes. You may want to go through it more slowly or more than once.

Click on the button below to purchase this Learning Journey for a single user for 120 days. By clicking "Purchase," you agree to adhere to Temkin Group's licensing agreement

Price: $295.00
PayPal
Last modified: Tuesday, 6 June 2017, 10:16 AM