Individual Training For Your Personal Development

Build your personal skills now through CX Institute's individual training packages, which are a combination of online training and related content that we've tailored to meet specific training needs.

Each online training module contains a mix of educational content, interactive exercises, and a final quiz to test your knowledge. Upon completion of the training, learners will receive a Certificate of Customer Experience Expertise.

You can purchase and gain immediate access to one or both of these training packages.

Please note: If you are not yet registered, you will be asked to setup an account before purchasing any of the training.

 

Customer Experience Foundations

Learn the fundamentals of customer experience (CX) with this interactive online training, which is designed to give you insight into:

  • What is customer experience and why is it important?
  • How does customer experience apply to you in your role?
  • What can you do to enhance CX at your organization?

Key takeaways include the three components that make up every customer interaction and an in-depth dive into the Six Laws of Customer Experience. Download the course description for a detailed overview of the content.

Estimated course time: 60 minutes. You may want to go through it more slowly or more than once.

Click on the button below to purchase this online training for a single user for 120 days. By clicking "Purchase," you agree to adhere to Temkin Group's licensing agreement

Price: $295.00
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Creating a Customer-Centric Culture

Learn how culture drives CX and what you can do to make your organization more customer-centric. This interactive online training is designed to train you on:

  • What is organizational culture?
  • What are the components of a customer-centric culture?
  • What can you do to make your organization more customer-centric?

Key takeaways include the three components that make up every customer interaction, the definition of company culture, and an in-depth dive into the Four CX Core Competencies. Download the course description for a detailed overview of the content.



Estimated course time: 60 minutes. You may want to go through it more slowly or more than once.

Click on the button below to purchase this online training for a single user for 120 days. By clicking "Purchase," you agree to adhere to Temkin Group's licensing agreement

Price: $295.00

PayPal

Last modified: Wednesday, 16 August 2017, 2:34 PM